Refund policy

REFUND POLICY POLICY SUMMARY - 30-day money-back guarantee on every order, starting from the delivery date. - You can cancel your order within 12 hours of purchase for an instant full refund. - Item arrived damaged, defective, or wrong? We refund or replace it — a photo is usually all we need. - Refunds are issued within 1 to 3 business days after approval. - Just email us first: customer_service2009@outlook.com. We answer within 1-2 business days and we will always find a solution. OVERVIEW Every order is covered by our 30-day money-back guarantee. If you are not happy with your order for any reason, contact us within 30 days of delivery and we will make it right with a refund, replacement, or store credit. Refunds are never a problem for us: if you want your money back, we will process it. ORDER CANCELLATION You can cancel your order within 12 hours of placing it for a full and immediate refund — no questions asked. Simply email us with your order number and the word "CANCEL". After 12 hours, your order may have already been processed for shipping, in which case the standard 30-day return process applies. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS Contact us within 30 days of delivery with a photo or short video of the issue. In most cases you will not need to return anything — we will send you a free replacement or issue a full refund right away, your choice. CONDITIONS FOR RETURNS (CHANGE OF MIND) - Request made within 30 days of the delivery date. - Item in good condition, without damage caused by misuse. - Item returned with its original packaging and accessories whenever possible. - Order number or proof of purchase provided. RETURN PROCESS 1. Email customer_service2009@outlook.com with your order number and reason. We respond within 1-2 business days. 2. If accepted, we will send instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted. 3. Ship the item securely. For change-of-mind returns, you pay the return shipping; original shipping costs are non-refundable. For damaged or defective items, you pay nothing. REFUND PROCESSING TIME Approved refunds are processed within 1 to 3 business days to your original payment method. Depending on your bank, it may take an additional 5 to 10 business days for the credit to appear on your statement. LATE OR MISSING REFUNDS If you haven't received your refund after 10 business days, check your bank statement again and contact your bank — refunds take time to be officially posted. Still nothing? Email us and we will send you proof of the refund transaction. PLEASE CONTACT US BEFORE OPENING A DISPUTE A bank dispute can take 30 to 90 days to resolve and may freeze the amount during that time, while contacting us directly gets your refund processed in as little as 1 to 3 business days. We reply to every message and honor our 30-day guarantee — there is never a need to dispute a charge to get your money back from us. NON-RETURNABLE ITEMS Gift cards, items marked as "Final Sale," and items returned more than 30 days after delivery. Questions? customer_service2009@outlook.com