Refund policy

Refund Policy

Overview

At Hizoo, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our return and refund policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging, with all tags and protective materials intact.

  • You must provide a receipt or proof of purchase.

Step-by-Step Return Process

  1. Initiate the Return: Contact our support team at customer_service2009@outlook.com with your order number and the reason for the return.

  2. Wait for Instructions: If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  3. Ship the Item: Package the item securely and ship it back to us. Please note that you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Refund Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your bank or credit card issuer.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products or intimate apparel).

  • Gift cards and downloadable software products.

  • Items marked as "Final Sale."

For any questions regarding returns, please contact us at customer_service2009@outlook.com.