Shipping policy

SHIPPING POLICY
ORDER PROCESSING TIME
All orders are processed within 1 to 3 business days (excluding weekends and holidays). During high-volume periods, processing may take up to 5 business days. You will receive a notification when your order has shipped.
WHERE WE SHIP FROM
To offer the best prices, our products are shipped directly from our international fulfillment centers. Orders with more than one item may arrive in separate packages, each with its own tracking number.
ESTIMATED DELIVERY TIMES
United States: 8 to 15 business days after processing.,
International orders: 10 to 20 business days, depending on the destination and customs clearance.,
In total, please allow 10 to 18 business days from purchase to delivery. These are estimates, not guarantees — delays caused by carriers, customs, weather, or peak seasons are outside of our control.
ORDER TRACKING
You will receive an email with a tracking number when your order ships. Please allow up to 5 business days for tracking to become available. It is normal for tracking to show no movement for a few days while your package moves between international facilities — this does not mean your order is lost.
DUTIES & TAXES
International orders may be subject to import duties and taxes (including VAT), which are the responsibility of the customer.
INCORRECT ADDRESS
Please double-check your shipping address. If you notice a mistake, contact us within 12 hours of placing your order. We cannot change the address after shipment and are not responsible for packages delivered to an incorrectly provided address.
OUR DELIVERY GUARANTEE
If your order has not arrived within 30 business days of shipment, contact us and we will send a free replacement or issue a full refund — your choice. Every order includes tracking and shipping insurance at no extra cost.
DELIVERY ISSUES
If your order arrives damaged or you have any delivery issue, contact us at customer_service2009@outlook.com with your name and order number.