Terms of service

TERMS OF SERVICE OVERVIEW This website is operated by HiZoo. By visiting our site and/or purchasing something from us, you agree to be bound by these terms, together with our Shipping Policy, Refund Policy, Warranty Policy, and Privacy Policy. ELIGIBILITY By using this site, you confirm you are at least the age of majority in your place of residence, or have the consent of a parent or guardian. PRODUCTS, PRICING AND AVAILABILITY Prices are subject to change without notice. We reserve the right to limit quantities, modify, or discontinue any product. Occasionally our site may contain typographical errors or inaccuracies relating to descriptions, pricing, or availability; we reserve the right to correct errors and cancel affected orders — if your order is cancelled after payment, you will receive a full refund immediately. We cannot guarantee that your screen's display of colors is accurate. ORDERS AND PAYMENT You agree to provide current, complete, and accurate purchase information, including a correct shipping address and valid email. We reserve the right to refuse or cancel any order, including orders flagged as potentially fraudulent. Cancelled orders are fully refunded to the original payment method. SHIPPING, RETURNS AND WARRANTY Delivery estimates are described in our Shipping Policy and are not guaranteed. Every order is covered by our 30-day money-back guarantee (see Refund Policy) and our products carry a 2-Year Limited Warranty against manufacturing defects (see Warranty Policy). If you have any problem with your order, please contact us at customer_service2009@outlook.com before opening a dispute with your bank — we resolve refund requests within 1 to 3 business days. MEDICAL DISCLAIMER HiZoo products are wellness and relaxation devices. They are NOT medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition, nor to replace professional medical care. Consult your physician before use if you are pregnant, have a pacemaker or implanted device, a cervical spine injury or recent surgery, osteoporosis, thrombosis, circulatory disorders, or any condition that may be affected by massage or heat therapy. Discontinue use and consult a doctor if you experience pain, dizziness, or discomfort. Testimonials reflect individual experiences; results vary from person to person. GENERAL CONDITIONS You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission. You must not use our website or products for any illegal purpose or attempt to interfere with the security of the site. We may refuse service to anyone at any time. INTELLECTUAL PROPERTY All content on this site (text, graphics, logos, images, videos) is the property of HiZoo or its content suppliers and is protected by copyright and trademark laws. REVIEWS AND USER CONTENT By submitting reviews, comments, or photos, you grant HiZoo a non-exclusive, royalty-free, perpetual right to use and publish that content in connection with our store and marketing. THIRD-PARTY LINKS AND TOOLS We are not responsible for the content or practices of third-party websites or tools (such as payment processors and tracking services). LIMITATION OF LIABILITY To the fullest extent permitted by law, HiZoo's liability is limited to the amount you paid for the product. We are not liable for indirect, incidental, punitive, or consequential damages. Nothing in these Terms limits your rights under applicable consumer protection laws. INDEMNIFICATION / SEVERABILITY / CHANGES You agree to indemnify HiZoo against claims arising from your breach of these Terms. If any provision is found unenforceable, the remaining provisions remain in effect. We may update these Terms by posting changes to this page; continued use constitutes acceptance. GOVERNING LAW These Terms are governed by the laws of the jurisdiction in which HiZoo operates, without prejudice to mandatory consumer protections of your country of residence. CONTACT customer_service2009@outlook.com